At Amino Mafia, we are committed to providing high-quality products and professional service. Due to the specialized nature of many products and services offered, this Refund & Returns Policy explains when returns, replacements, credits, or refunds may be available.

By placing an order, booking a service, or purchasing through aminomafia.com, you agree to this policy.

All Sales Final on Specialized Products

Due to product integrity, quality-control standards, sanitation concerns, and the nature of research or wellness-related goods, many purchases are considered final sale.

Unless otherwise required by law, we generally cannot accept returns, exchanges, or monetary refunds for:

• Opened products
• Used products
• Temperature-sensitive items
• Custom or made-to-order items
• Research-use materials
• Perishable or sensitive goods
• Personal wellness items once delivered
• Any item compromised after delivery

In-Person Services / Appointments

For consultations, recovery sessions, or in-person services:

• Completed services are non-refundable
• Missed appointments may be non-refundable
• Late cancellations may be subject to fees
• Rescheduling may be offered depending on availability

Please contact us in advance if you need to change an appointment.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery or pickup.

Please include:

• Full name
• Order number
• Clear photos of the item(s)
• Clear photos of packaging
• Description of the issue

Once reviewed, we may provide one of the following at our discretion:

• Replacement product
• Store credit
• Partial refund
• Full refund (rare cases where replacement is unavailable)

Lost, Stolen, or Delivered Packages

Once a shipment is marked delivered by the carrier, Amino Mafia is not responsible for:

• Lost packages after delivery
• Stolen packages
• Delivery delays caused by carriers
• Orders shipped to incorrect addresses entered by the customer

We recommend contacting the carrier directly to initiate a trace or claim.

Order Changes & Cancellations

We process orders quickly. Once an order has been submitted, we may be unable to modify or cancel it.

If you need help, contact us immediately and we will do our best to assist before fulfillment begins.

Chargebacks & Payment Disputes

Customers agree to contact Amino Mafia first to resolve any issue before filing a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in denied future purchases or additional documentation requests.

Exceptions Required by Law

Nothing in this policy limits rights that may apply under consumer protection laws where legally required.

Contact Us

To report an issue or request support:

Amino Mafia
Email: support@aminomafia.com
Website: aminomafia.com

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